Six Sigma Black Belt
TestPrep Academy
Exam: SSBB
Question: 1 / 55
90:00
Ben is a Six Sigma Black Belt leading a stakeholder analysis in a project that is designed to improve the order fulfillment process at his services company.
Identify the steps in the scenario.
A. He waits until a deployment strategy has been formulated before engaging with leadership
B. He identifies only stakeholders who are internal to the process
C. He creates and implements a plan to manage the stakeholders in the improvement project
D. He creates a stakeholder analysis table to identify stakeholders, their roles, influence, and action plan for the order fulfillment process
E. He conducts interviews with key stakeholders, including the sales manager, team members, and customers
Which statements accurately describe the characteristics of Latin square designs?
A. The design requires a relatively small number of runs, making it more efficient than other designs
B. The design provides many degrees of freedom for error in small squares
C. The design offers a way to control variation from two or more noise factors without combining their effects
D. The design can provide valuable information about the interactions between factors
E. The design stipulates that the number of rows, columns, and treatments must be the same
F. The design provides a better estimate of experimental error as square size decreases
The responsibilities for Lean Six Sigma Black Belt training are varied.
What are a Lean Six Sigma Black Belt's training responsibilities?
A. Develop programs to promote transfer of knowledge between experienced and new team members
B. Help develop a team's capabilities on a case-by-case basis using state-of-the-art learning and development strategies
C. Promote exchange of information in the internal and external Lean Six Sigma world
D. Create an internal social/learning network to foster knowledge-sharing
E. Ensure the team has resources and leadership approval for selecting and implementing improvement projects
F. Help identify critical competencies and efforts to fill gaps
What is the purpose of gap analysis in Six Sigma?
A. Gap analysis is used to measure key performance metrics, thereby helping to understand how a current process must be changed in order to achieve improvement
B. Gap analysis is used to identify the difference between an organization's current performance and the potential performance in order to develop strategies to bring actual performance in line with desired performance
C. Gap analysis is used to define opportunities for improvement by showing how current processes are falling short of customer requirements
The functional limits of a heating unit are plus or minus 0.05 times the input voltage. Adjustments to a given heater before leaving the company cost $20.00 and the cost associated with a defective motor after sale is on average $550.
The economical safety factor equals the square root of the loss when exceeding the functional limit divided by the loss when exceeding the tolerance specs. What should the tolerance specifications be for a 10 volt heater? Answers have been rounded to three decimal places.
A. 9.950 to 10.050
B. 9.990 to 10.010
C. 9.905 to 10.095
Three employees of an organization are stakeholders in a Six Sigma project. Ursula is a senior manager who selected the project and is responsible for supervising Andy. Andy provides coaching and support to Tim. Tim is involved with data collection on the project, and works on several other improvement projects.
Which statement most accurately describes each member's Six Sigma role?
A. Andy is a Master Black Belt, Ursula is a process owner, and Tim is a Black Belt
B. Ursula is a project champion, Andy is a Black Belt, and Tim is a Green Belt
C. Tim is a Green Belt, Ursula is a Master Black Belt, and Andy is a project champion
A Six Sigma team at a major educational institute is performing a two-way ANOVA to compare variation in exam results for ten students who have been taught three different lessons by two different instructors.
Assuming an alpha risk value of 0.05, select the statement that accurately interprets the test results.
A. The lesson factor is not statistically significant
B. There is no significant interaction between lesson taught and instructor
C. There is a significant interaction effect between lesson taught and instructor
A Six Sigma team is exploring the possibility of using a kaizen event to improve a manufacturing process. Identify the conditions under which a kaizen event is a good idea.
A. Significant savings can be quickly realized by implementing the event
B. A measurable increase in production can be supported with data
C. Producing results immediately is not important
D. Implementation risk is minimal
E. Day-to-day tasks cannot be stopped during implementation
Identify the considerations that relate to measurement in a service process.
A. Investigating signals that indicate unusual variation in the process behavior
B. Eliminating all variations if detected
C. Developing clear operational definitions
D. Considering all related inputs and outputs
E. Giving equal weight to all types of variation
An organization is considering using kaizen to improve an administration process. What are the conditions under which a kaizen event would be a good idea?
A. A Lean initiative is beginning soon in the organization, and it would benefit from a kick-start
B. The team wants to use the event to learn about Lean principles, tradeoffs, and design methodology
C. The organization needs an immediate improvement
D. The implementation risk involved is moderate
E. There is an identified need for the elimination of several subprocesses within the process
A sales company randomly selects 1,000 invoices. Any error means the invoice is defective. In 27 invoices, the customer name is wrong, and in 13, the product number is wrong. In 9 invoices, both events occurred. Based on this sample, what's the probability of a defective invoice?
A. 0.03
B. .031
C. 3.1%
D. .03
E. 3.1
F. 3
G. 0.031
Which characteristics and quality considerations are unique to service organizations?
A. Recovering from a service defect can be difficult
B. It's important to quantify a service process before determining how to improve it
C. Service defects are expensive
D. Support processes help determine the level of customer satisfaction with a particular service
E. It's difficult to measure a service
F. Six Sigma hasn't been very successful in service organizations
The Six Sigma Black Belt at a major airline is analyzing the passenger processing time at seven of the airline's economy class counters at an airport. She wants to know if the processing time is within control at all times on a given day. The staff at these counters have a similar level of expertise, use the same infrastructure and software, and handle passengers for the same flight at a time.
Which option describes the best choice for a rational subgroup?
A. Select 2 samples from each counter at the beginning of every second hour and chart them as 12 subgroups of 14 samples each
B. Select 10 samples randomly through the entire day from each counter and chart them as 7 subgroups of 10 samples each
C. Select 10 samples randomly from a pool of all customers serviced at the counters on a given day for 7 days, and chart them as 7 subgroups of 10 samples each
Identify the quality considerations and characteristics that are unique to service organizations.
A. Six Sigma is often used in service organizations to improve processes
B. Recovery from a service defect is difficult
C. Service defects are very costly
D. It's difficult to define discrete services, when customer satisfaction generally results from a bundle of services
E. Service organizations are suited to Lean improvements
F. Services are difficult to measure
A roofing company has to build trusses with a 33.00 degree angle at the peak. An angle with a known accuracy of 33.000 degrees has been created as the standard. To test the accuracy of the measuring device, the standard angle is measured 12 times. The resolution of the device is 0.075 degrees. And the tolerance set for the process is +/- 0.010, giving a tolerance range of 0.02.
Which statement offers the correct values and interpretation of bias in this scenario? Round the value of bias to three decimal places.
A. The bias value of 0.019 indicates that the device is overestimating the true value and bias expressed as a percentage of tolerance is 95%
B. The bias value of -0.019 indicates that the device is underestimating the true value and bias expressed as a percentage of tolerance is 95%
C. The bias value of 6.57 indicates that the device is overestimating measurements, and this bias greatly exceeds the tolerance
D. The bias value of -0.019 indicates that the device, on average, is returning measurements that are larger than the reference value and bias expressed as a percentage of tolerance is 95%
Identify examples of variables that are well suited for SPC.
A. The Accounting Department specifies that invoice errors be minimized to 0.01% in the next financial year
B. A financial institution wants to minimize the processing time for each of its loan applications
C. Call center customers have indicated they're satisfied with changes to the automated phone system
D. An internal study proved that the amount of carbon monoxide emitted by the new manufacturing process doesn't have a negative environmental impact
E. The Six Sigma team wants to find a way to reduce employee absenteeism to the industry benchmark
F. The team member doing the charting can easily measure when user error causes a machine malfunction
A team testing how well brand new defibrillator batteries maintain their charge in cold, dry climates was concerned when the measurements obtained seemed to be contrary to preliminary studies. Then it was discovered that the lab used to conduct the test was too humid. The test was done again. This time the lab was sure to test when the environmental conditions in the lab accurately mimicked the climate being simulated. Unfortunately, they failed to replace the batteries.
Which types of error are introduced in this scenario?
A. Man
B. Mother Nature
C. Management
D. Materials
E. Methods
F. Machine
What are the objectives of statistical process control, or SPC?
A. To determine only those variation signs that fall outside the control limits
B. To reduce variation in a process by controlling and improving process performance
C. To use statistical analysis to help identify sources of variation
D. To monitor performance to assess how a process compares to its control limits
E. To identify and improve causes that are inherent to the process and not controllable by process operators
Identify statements that describe how the balanced scorecard approach helps align projects with organizational goals.
A. It reduces the need for data analysis
B. It provides detailed performance data
C. It gives insight into how processes affect one another
D. It compares current performance with projected performance
E. It identifies areas where problems occur and offers solutions to them
A maker of exercise equipment plans to expand its operations. The owners don't want to carry wasteful practices over to the new operation. They want to eliminate waste, improve speed of operations, and reduce inventory. And they want fast results. Also, since the plant renovation will be expensive, the owners don't want to make a major financial commitment to process improvement at this time. Which approach is best for this organization?
A. Implement Six Sigma. Six Sigma will build a foundation for total process improvement and high-quality products.
B. Implement Six Sigma and Lean simultaneously to ensure both methodologies are available and operational right away.
C. Implement Lean to make quick improvements, such as eliminating waste and improving speed of operations. Then implement Six Sigma after the expansion, to effect ongoing improvement.
D. Adopt Lean. Lean will produce results quickly, eliminate waste, improve speed, and reduce inventory.
The various modes of training should cater to learning styles of the audience and specific requirements of the organization.
Which mode is best used for a team of highly motivated graphic designers who work remotely and require a model that is cost efficient and allows rapid changes to the content?
A. Blended approach
B. Traditional learning
C. Technology-driven learning
D. On-the-job-training (OJT)
Last month, a candy manufacturer introduced four different new chocolate bars – the sales distributions of which were recorded. A team has tracked sales so far this month, and conducted a goodness-of-fit test to find out if the distribution has changed since last month. Review the details in the picture.
Was the test calculated and interpreted correctly?
A. The calculation was performed correctly but the results were interpreted incorrectly
B. The test was interpreted correctly, but the interpretation was based on an incorrect calculation
C. Yes, the test was calculated and interpreted correctly
Due to the evolving nature of the DFSS methodology, there are many variations in how companies and theorists describe the design process. Identify which tools and approaches are part of the overall DFSS methodology.
A. Benchmarking
B. One-piece flow
C. Multifunctional teams
D. NPD
E. Value stream mapping
F. Stage gating processes
Which circumstances should be present in order for a fractional factorial design to be used?
A. Good estimates of main effects and lower-order interaction effects can be obtained without testing all combinations
B. There are too many factors and levels to test manageably with a full factorial design
C. There are fewer than eight factors to estimate main and interaction effects for
D. There are too many factors to allow for the efficient use of time, resources, and effort using a full factorial design
E. There is confounding in the full factorial experiment too
You are carrying out a study on local residents to find out how well the neighborhood mall is serving their needs. You take a sample of 500 people and find a p-value of 0.05.
What does this test result imply about statistical and practical significance?
A. An α value of 0.09 implies that the results are practically significant and you fail to reject the null hypothesis
B. A small sample size of 500 implies that there's a good chance of finding a small difference and deeming it practically significant
C. A large sample size of 500 implies that small differences may be detected as statistically significant, even if not practically significant
D. An α value of 0.09 implies that the results would be considered statistically significant and you would reject the null hypothesis
E. All results must be considered for practical significance before instituting any changes
Management at an electronics company that specializes in portable music devices has just finished its forecasting activities. A group of employees with diverse experience and expertise has been assembled to perform scenario planning. Building on what was learned from forecasting, the team is able to establish a present starting point for the scenarios that will be developed to explain possible future outcomes.
The group is able to predict that demand will continue to grow. Next, the group considers uncertain but plausible external environmental variables, such as the company's technology becoming so regulated that the full scope application of the technology becomes restricted for the company. All the variables, predicted and possible, are grouped according to similarity.
Based on best practice, what activities should the team do to complete the scenario planning task?
A. Narrow the variables to the two most critical – that demand will continue to grow while full scope application becomes a risk
B. Collect statistical data on ownership and demand in order to compare the variables and establish priority
C. Develop scenarios to explain how the future might unfold for various combinations of the variables
D. Create a matrix to analyze the relationship between demand and the full scope application of the technology
E. Conduct a workshop with production managers to determine if they can still use the technology in its full scope
A Six Sigma team wants to improve the durability of lenses for a manufacturer of sunglasses. Investigation has indicated that two factors – the thickness of scratch-resistant coating and the type of lens – have the greatest impact on lens durability. The team decides to test each factor at two levels. A randomized experiment with four runs involving all possible combinations of factors and levels has been planned.
Will this meet the team's resolution needs, and why or why not?
A. Yes, the team has planned a fractional factorial experiment, which meets its resolution needs
B. Yes, the team has planned a full factorial experiment, which meets its resolution needs
C. No, the team has not included enough runs for a full factorial experiment
D. No, the team has planned a fractional factorial experiment and it won't meet resolution needs
A virtual team is facing challenges due to constricted download bandwidth over satellite transmissions. And even when data reaches recipients in a timely fashion, the acronyms some members use are confusing. There's excessive competition between certain members as well.
What are appropriate suggestions for dealing with these symptoms of team challenges?
A. Ensure all members explain their comments, viewpoints, and acronyms fully
B. Use videoconferencing exclusively
C. Mix up the task subcommittees to ensure each person works with every other team member eventually
D. Limit the downloading bandwidth needed by creating online-only project sites that all members can access
E. Write up a team contract with leadership roles, task assignments, ground rules, and decision-making processes
Which statement reflects the best strategy for ongoing evaluation?
A. Use a failure mode and effects analysis (FMEA) to identify what could go wrong with the process
B. Balance your measurements with interviews of salespeople to learn their perspectives on evolving customer and market needs
C. Use a combination of audit results and results of SWOT analyses to explore process problems
D. Use a balance of measurements – performance measures and opportunities analysis – to obtain a broad perspective on the performance of the improved processes
A large hotel chain is kicking off a continuous process initiative that has two objectives: eliminate waste and increase speed in the guest services division, and eliminate variation in the IT division. The executive board is aiming at world-class hotel status and is prepared to make an extensive time and financial commitment to the initiative.
Which statement proposes the best approach for this organization?
A. Implement Six Sigma to begin long-term improvements; when the first projects near completion, implement Lean to harvest low-hanging fruit
B. Implement Six Sigma to make long-term, lasting process improvements
C. Implement Lean to reduce variation; then implement Six Sigma and run kaizen events to harvest low-hanging fruit
D. Implement Lean to eliminate waste and increase speed; then implement Six Sigma to work on eliminating variation
Which examples demonstrate how hidden factories negatively impact organizational processes?
A. Scrap parts from a process are discarded without checking whether any are reusable
B. A missing screw on a computer chassis goes undetected until the computer is fully assembled
C. A product's delivery was delayed by one hour because the customer's payment wasn't cleared by the bank
D. Money is spent on repairs for specialized equipment as part of regular maintenance
Specification limits and process spread help determine process capability.
In which two ways can you make use of these elements to measure process capability?
A. Compare the actual process spread with the allowable process spread
B. Ensure the process spread stays within the specification limits
C. Match the specification limits with the process limits
D. Calculate the specification limits using the process spread
Which four employee motivators examples are examples of theory-based techniques?
A. Having an opportunity to increase one's skill set
B. Receiving a performance bonus
C. Receiving good feedback on a regular basis
D. Ability to increase one's social network
E. Knowing how the work relates to the company's vision and mission
F. Earning an appropriate level of autonomy
Management at an international banking company is implementing Six Sigma. In order to determine what potential roadblocks may arise, the enterprise leadership team is conducting a roadblock analysis.
Access the International Banking Company Roadblock Analysis for the results of the analysis, then identify statements that accurately classify the potential roadblocks identified.
A. Assigning five part-time Black Belts results in an inefficient organizational structure roadblock
B. Executives demanding quick results is a roadblock indicating inadequate support from management
C. The fact that the Six Sigma effort's projects are scoped along department lines is an inefficient organizational structure roadblock
D. The fact that team leaders avoid calling out specific problems for fear of being fired is an inadequate support from management roadblock
E. Assigning only employees who can be spared to Black Belt positions and making those positions part time represents inadequate resource commitment
As the Design for Six Sigma methodology evolves, there are many variations in how DFSS is achieved and a variety of tools in use. Identify which tools and approaches are part of the DFSS methodology.
A. DOE
B. Relay approach
C. Cross-functional teams
D. Stakeholder analysis
E. Tollgating
F. FMEA
The functional limits of an electric mixer motor are plus or minus 10% of the response rpm. The adjustments made before a motor can leave the warehouse cost $4.00, and the cost associated with a defective motor after it has been sold is on average $100.
The economical safety factor equals the square root of the loss when exceeding the functional limit divided by the loss when exceeding the tolerance specs. What should the tolerance specifications be for a 200 rpm motor? Answers have been rounded to two decimal places.
A. 199.98 to 200.02 rpm
B. 195.00 to 205.00 rpm
C. 196.00 to 204.00 rpm
A team in a customer support center is comparing the performance of three different operators, and has conducted a goodness-of-fit test to determine whether the distribution of dropped calls among the operators is consistent with last year's pattern. Review the details in the picture.
Was the test calculated and interpreted correctly?
A. Yes, the test was calculated and interpreted correctly
B. The test was interpreted correctly, but the interpretation was based on an incorrect calculation
C. The calculation was performed correctly but the results were interpreted incorrectly
When determining the scope of a project, which four best practices should you follow?
A. Leave project expectations vague until the scoping is complete
B. Cross boundaries with other projects
C. Focus on the financial aspects of the project
D. Be time conscious
E. Find out what other projects impact your project
F. Aim to write a precise, concise scope statement
Which conditions would suggest the use of a randomized block design?
A. Blocked will be more homogeneous than random unblocked groups of runs
B. Experimenters can't decide which noise factors to block
C. Variation from one or more noise factors is likely to impact results
D. Multiple factors are being studied
E. One primary factor is being studied
Sally is a Six Sigma Black Belt at a chain of gourmet organic grocery stores with a flat organizational structure. She's working to improve the quality of customers' shopping experiences through a redesign and installation of in-store digital signage. Her team has to be agile and cooperative, be able to make quick decisions on its own, and have a thorough grounding in the DMAIC process.
Which option describes the best team model for Sally's circumstances?
A. A self-directed Six Sigma team
B. A Six Sigma project team
C. A virtual cross-functional team
You are working with a Six Sigma team for a call center that wants to estimate, with 90% confidence, the range for the average caller wait time during the peak hours of 4:00 p.m. to 8:00 p.m. You select 50 calls randomly and the wait time is recorded. The sample mean is 3.55 minutes and the standard deviation is 1.22 minutes.
What is the confidence interval for this test for means, and how should it be interpreted?
A. Confidence interval is 3.27 - 3.83; the sample mean falls within the confidence interval, so the mean percentage of caller wait time is the same as the sample mean
B. Confidence interval is 3.62 - 3.88; the sample mean falls outside the confidence interval, so the mean percentage of caller wait time is different from the sample mean
C. Confidence interval is 3.27 - 3.83; the sample mean falls outside the confidence interval, so the mean percentage of caller wait time differs from the sample mean
D. Confidence interval is 3.62 - 3.88; the sample mean falls within the confidence interval, so the mean percentage of caller wait time is the same as the sample mean
The Six Sigma team at a custom cabinetry manufacturer has just undertaken a new project. The team has identified an opportunity for improvement in its custom staircase design process. The team has developed a new process, but wants to use a pilot test before full-scale implementation.
Currently, the finishers spend a lot of time reaching, bending, and replenishing materials. A new process has been designed to reduce waste, making the whole process more efficient. The work space of the finishers has been redesigned to ensure tools and materials are within reach. A toolbox was added in the arm of the finishers' chairs. A kanban system has been implemented to alert floor supervisors when materials are low so that they can be restocked before the finishers need them. Workers with varying degrees of expertise and experience have been selected to participate in the pilot.
Members of the Six Sigma team are on site to watch, listen, and record details of what happens during the pilot testing. Carlos, one of the participants, can't find his screw drivers. Tracy, a Six Sigma team member, tells him to look in the tool holder, located in the armrest of his chair. Tracy records the incident and sticks around in case Carlos has any other trouble. Seeing that another participant needs help, Tracy moves on to find out what the problem is. This time, the participant just wants to tell Tracy what a good job she thinks the team has done designing the new process. However, she also has a recommendation about the toolbox located in the arm of the chair. Tracy takes detailed notes of participants' feedback, but she refrains from adding commentary of her own on the design of the new process.
What should Tracy have done to improve the way in which the pilot test was conducted?
A. Tracy should have shared her thoughts on the new process and the toolbox
B. Tracy should have allowed Carlos to find the tool on his own, and taken notes of what he did and said
C. Tracy should have taken notes
A Six Sigma Black Belt at a furniture wholesaler is working on a supply chain project to improve the efficiency of the warehousing and distribution of the company's inventory. What are good recommendations for this team's selection?
A. The team should have about eight members
B. The team should only include members who are task oriented and deadline driven
C. The team should have representation from various parts of the organization
D. All production floor members and department heads should be included
E. When transitioning to implementation, new team members may be added after a team discussion
F. The team should have people-oriented members; creative and innovative members; and task-, schedule-, and detail-driven members
You're conducting a study on a new dairy cow diet to increase milk production.
Identify the statements that correctly interpret the elements of the dairy study.
A. This is a two-tailed test with a 95% chance that the population mean will fall within the confidence interval and a strong power of 0.99
B. There's a 5% risk of rejecting the null hypothesis when it's true and a 1% risk of failing to reject the null hypothesis when it's false
C. This is a one-tailed test to the right with a 90% chance that the population mean will fall within the confidence interval and a weak power of 0.9
D. There's a 5% risk of rejecting the null hypothesis when it's true and a 10% risk of rejecting the null hypothesis when it's false
Which of these options are considerations associated with collecting customer data?
A. Primary data sources are also known as indirect sources
B. Primary and secondary data sources are the two main sources for gathering information
C. Data can be obtained from different levels within an organization
D. Business level customers include those who purchase a product or service
E. Valuable data can be gathered from both external customers and internal customers
A federal health agency has designed and run a full factorial experiment to evaluate two advertisements.
Which statements accurately describe the experiment?
A. The response value for the sixteenth run is 3.21
B. The runs are randomized
C. The response variable is increased awareness
D. There is one replicate
E. There are four factors
An improvement team regularly misses its project milestones and meetings often run over time. Executive management has been a little reluctant to thoroughly train all the team members in Six Sigma tools and techniques, and some of the executives are too busy to make it to meetings. Because of the lack of training, senior members tend to discount junior members' ideas, and dominate the team into decisions based on their previous experiences.
Which critical success factors need improvement in this team scenario?
A. Following ground rules
B. Decision-making procedures
C. Clarity of goals
D. Mutual trust, respect, and support on the team
E. Management support
In a plant, display boards are placed next to machines, and the current setup times are graphed. Each time a set-up is performed, the new set-up time is marked. As operators learn to avoid past errors and improve methods, eventually the desired time for set-up is reached.
What is the basic goal of this element of visual controls?
A. To help employees stay in direct contact with the workplace
B. To make problems visible
C. To clarify targets for improvement
D. To decrease costs
Which statements describe the characteristics of control plans?
A. The control plan is a single accessible document
B. The control plan details the frequency and method of measurement for control as well as specifying the indicators that will be used
C. Control plans can be built to cover a single part, a process, or a group of related processes
D. All versions of the control plan documents are kept in a single location that the Six Sigma team can access
E. Improvement milestones form the basis for the control plan
F. Control plans explain the checking, monitoring, and response plan for the product or process
What are the considerations associated with collecting customer data?
A. Internal customers can be just as valuable as external customers
B. There are three organizational levels you can obtain data from
C. Data collection methods focus primarily on internal customers
D. The process level includes customers who have major influence at their companies
E. You can use two main types of data sources to gather information
You're working with a laptop producer to decrease the amount of defects on the manufacturing line.
Which statements correctly interpret the elements of the laptop manufacturing process study?
A. This is a one-tailed test to the left with a strong power of 0.9 and a 95% confidence interval
B. The chance of rejecting the null hypothesis when it's true is 5% and failing to reject the null hypothesis when it's false is 10%
C. This is a one-tailed test to the right with a weak power of 0.90 and a 90% confidence interval
D. The chance of rejecting the null hypothesis when it's true is 10% and failing to reject the null hypothesis when it's false is 5%
A team is working to improve consistency in the size of faucet holes in sinks. The two factors being testing are drill speed and production run. Each is tested at two levels. The specified hole diameter is 4.5 mm.
Review the matrix and calculate an estimate for the effect "drill speed." If the result is negative, you must precede the value with a "-" sign. Round your answer to two decimal places, if necessary.
A. -0.17
B. -.17
Which statements are true about setting and using target cost when designing for cost?
A. The target cost should be found by subtracting the target margin from the projected price
B. The target cost should be used to determine if the project is worth the investment
C. The target cost is used primarily to undercut the competition
D. The target cost should be used to guide the project design team
E. The target cost plus commission establishes the target price
F. As a rule of thumb, find the target margin by taking 5% of the gross profit margin and adding it to the gross profit margin
Which statements best describe how benchmarking can enhance a Six Sigma project?
A. Benchmarking can illustrate that improvements are possible, and gain buy-in for Six Sigma implementation
B. Benchmarking can show where an organization is lagging
C. Benchmarking can focus efforts on the collection of important numbers data
D. Benchmarking can encourage standardization
E. Benchmarking can help find successful improvement ideas from world class practices
Improving robustness and optimizing results are two purposes of the design of experiments, or DOE, approach.
Identify some of the other purposes of DOE.
A. Increasing variability
B. Conducting numerous runs
C. Achieving a target
D. Choosing between alternatives
E. Identifying key factors affecting an output
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