Six Sigma Black Belt
Question: 1 / 55
The general goal of Lean Six Sigma training is to align team members' knowledge, skills, and abilities, KSAs, with Lean Six Sigma deployment goals of the organization.
Identify the Lean Six Sigma Black Belt's training responsibilities.
A. Create an internal social/learning network to foster knowledge-sharing
B. Create a private network that encourages members to share knowledge amongst Black Belts
C. Develop programs to promote internal business process knowledge transfer between experienced members of various organizations
D. Help identify critical competencies and efforts to fill gaps
E. Ensure team has resources and processes to facilitate experiential learning
F. Help develop team's capabilities using learning and development strategies
An improvement team regularly misses its project milestones and meetings often run over time. Executive management has been a little reluctant to thoroughly train all the team members in Six Sigma tools and techniques, and some of the executives are too busy to make it to meetings. Because of the lack of training, senior members tend to discount junior members' ideas, and dominate the team into decisions based on their previous experiences.
Which critical success factors need improvement in this team scenario?
A. Following ground rules
B. Decision-making procedures
C. Clarity of goals
D. Mutual trust, respect, and support on the team
E. Management support
Which circumstances are suitable to the use of a fractional factorial design?
A. When high-order interaction effects will be significant
B. When it's possible to achieve a good estimate of the significant main and interaction effects
C. When it's possible to do without confounding the two-way interaction effects
D. When it's infeasible to conduct a full factorial experiment
E. In a situation where the number of factors would make a full factorial design hard to manage
Identify the statements that correctly describe benchmarking.
A. Benchmarking produces new ideas and stimulates creative thinking
B. Benchmarking is a partnership where all stakeholders will benefit from sharing information
C. Benchmarking is a systematic method of measuring processes
D. Benchmarking is a form of industrial espionage
E. Benchmarking involves copying effective processes from the competition
The Six Sigma team at a custom cabinetry manufacturer has just undertaken a new project. The team has identified an opportunity for improvement in its custom staircase design process. The team has developed a new process, but wants to use a pilot test before full-scale implementation.
Currently, the finishers spend a lot of time reaching, bending, and replenishing materials. A new process has been designed to reduce waste, making the whole process more efficient. The work space of the finishers has been redesigned to ensure tools and materials are within reach. A toolbox was added in the arm of the finishers' chairs. A kanban system has been implemented to alert floor supervisors when materials are low so that they can be restocked before the finishers need them. Workers with varying degrees of expertise and experience have been selected to participate in the pilot.
Members of the Six Sigma team are on site to watch, listen, and record details of what happens during the pilot testing. Carlos, one of the participants, can't find his screw drivers. Tracy, a Six Sigma team member, tells him to look in the tool holder, located in the armrest of his chair. Tracy records the incident and sticks around in case Carlos has any other trouble. Seeing that another participant needs help, Tracy moves on to find out what the problem is. This time, the participant just wants to tell Tracy what a good job she thinks the team has done designing the new process. However, she also has a recommendation about the toolbox located in the arm of the chair. Tracy takes detailed notes of participants' feedback, but she refrains from adding commentary of her own on the design of the new process.
What should Tracy have done to improve the way in which the pilot test was conducted?
A. Tracy should have shared her thoughts on the new process and the toolbox
B. Tracy should have allowed Carlos to find the tool on his own, and taken notes of what he did and said
C. Tracy should have taken notes
You're working with a technical support helpline to help improve the process and increase customer satisfaction rates. You've identified technical support representative experience at the level of five years and customer contact mode being instant messaging as the two optimal settings for desired customer satisfaction levels of 95%.
You experiment to find out whether small variations in these levels will have a significant impact on customer satisfaction.
What is the objective of this experiment?
A. The experimental goal is robustness testing
B. The experimental goal is optimization
C. The experimental goal is screening
Identify examples of variables that are well suited for SPC.
A. The Accounting Department specifies that invoice errors be minimized to 0.01% in the next financial year
B. A financial institution wants to minimize the processing time for each of its loan applications
C. Call center customers have indicated they're satisfied with changes to the automated phone system
D. An internal study proved that the amount of carbon monoxide emitted by the new manufacturing process doesn't have a negative environmental impact
E. The Six Sigma team wants to find a way to reduce employee absenteeism to the industry benchmark
F. The team member doing the charting can easily measure when user error causes a machine malfunction
Which descriptions exemplify the detrimental impact hidden factories can have on an organization?
A. Production is paused at a laboratory while staff undergo additional training on new waste reduction methods
B. Customer satisfaction at a mail order company plummets due to several instances of delivering a wrong product or a model that customers never asked for
C. Regular changes in suppliers according to who offers the best quality products at competitive rates
D. One of two identical, side-by-side production processes has a higher scrap rate than the other, but the cause is unknown
You are carrying out a study on local residents to find out how well the neighborhood mall is serving their needs. You take a sample of 500 people and find a p-value of 0.05.
What does this test result imply about statistical and practical significance?
A. An α value of 0.09 implies that the results are practically significant and you fail to reject the null hypothesis
B. A small sample size of 500 implies that there's a good chance of finding a small difference and deeming it practically significant
C. A large sample size of 500 implies that small differences may be detected as statistically significant, even if not practically significant
D. An α value of 0.09 implies that the results would be considered statistically significant and you would reject the null hypothesis
E. All results must be considered for practical significance before instituting any changes
A roofing company has to build trusses with a 33.00 degree angle at the peak. An angle with a known accuracy of 33.000 degrees has been created as the standard. To test the accuracy of the measuring device, the standard angle is measured 12 times. The resolution of the device is 0.075 degrees. And the tolerance set for the process is +/- 0.010, giving a tolerance range of 0.02.
Which statement offers the correct values and interpretation of bias in this scenario? Round the value of bias to three decimal places.
A. The bias value of 0.019 indicates that the device is overestimating the true value and bias expressed as a percentage of tolerance is 95%
B. The bias value of -0.019 indicates that the device is underestimating the true value and bias expressed as a percentage of tolerance is 95%
C. The bias value of 6.57 indicates that the device is overestimating measurements, and this bias greatly exceeds the tolerance
D. The bias value of -0.019 indicates that the device, on average, is returning measurements that are larger than the reference value and bias expressed as a percentage of tolerance is 95%
You're working on an experiment to improve the shipping process of an online mall. There are two factors identified with two levels each.
You've already conducted a screening test and are now moving on to determine how the process can be optimized. You've been granted a large budget and desire the highest resolution.
Which is the best design choice for this situation?
A. Full factorial
B. Fractional factorial
A team in a customer support center is comparing the performance of three different operators, and has conducted a goodness-of-fit test to determine whether the distribution of dropped calls among the operators is consistent with last year's pattern. Review the details in the picture.
Was the test calculated and interpreted correctly?
A. Yes, the test was calculated and interpreted correctly
B. The test was interpreted correctly, but the interpretation was based on an incorrect calculation
C. The calculation was performed correctly but the results were interpreted incorrectly
As part of the Six Sigma team at a government agency, you are examining the PCE of the grant application process. The sum of work that a customer would recognize as necessary to process the application is 12 minutes. On average, the overall time it takes to complete the process is 120 minutes. What is the PCE in this case?
Express your answer as a percentage.
A. 10 percent
A Six Sigma Black Belt at a furniture wholesaler is working on a supply chain project to improve the efficiency of the warehousing and distribution of the company's inventory. What are good recommendations for this team's selection?
A. The team should have about eight members
B. The team should only include members who are task oriented and deadline driven
C. The team should have representation from various parts of the organization
D. All production floor members and department heads should be included
E. When transitioning to implementation, new team members may be added after a team discussion
F. The team should have people-oriented members; creative and innovative members; and task-, schedule-, and detail-driven members
A maker of exercise equipment plans to expand its operations. The owners don't want to carry wasteful practices over to the new operation. They want to eliminate waste, improve speed of operations, and reduce inventory. And they want fast results. Also, since the plant renovation will be expensive, the owners don't want to make a major financial commitment to process improvement at this time. Which approach is best for this organization?
A. Implement Six Sigma. Six Sigma will build a foundation for total process improvement and high-quality products.
B. Implement Six Sigma and Lean simultaneously to ensure both methodologies are available and operational right away.
C. Implement Lean to make quick improvements, such as eliminating waste and improving speed of operations. Then implement Six Sigma after the expansion, to effect ongoing improvement.
D. Adopt Lean. Lean will produce results quickly, eliminate waste, improve speed, and reduce inventory.
The enterprise leadership team at a national hotel chain is assessing potential roadblocks to Six Sigma deployment in the company by performing a roadblock analysis.
Access the Hotel Chain Roadblock Analysis for the results of the analysis, then identify statements that accurately categorize the potential roadblocks identified.
A. The standard procedure requiring top management consensus for team assignments reflects an inefficient organizational structure roadblock
B. One inappropriate culture roadblock is that bonuses are assigned to individuals rather than teams
C. The fact that employees don't like working in teams is an inappropriate organizational culture roadblock
D. The fact that the CEO will only be present at the kick-off reflects inadequate commitment of resources
E. Instructing the project champion to skip the less important steps to meet deadlines is an inappropriate organizational culture roadblock
Lately, the industrial tooling plaster used during a design process has been slow to set. Interested in reducing set time, a team of engineers agrees that mixing speed, mixing time, water temperature, and plaster age have the greatest impact on set time. Each factor has two levels. The team plans a randomized experiment with eight runs.
Will this meet design requirements for the experiment, and why or why not?
A. No, the experiment planned by the team doesn't have enough runs to be a fractional factorial design and therefore won't meet resolution requirements
B. Yes, the experiment is a fractional factorial design, and it will meet the team's resolution requirements
C. No, the experiment planned by the team doesn't have enough runs to be a full factorial design and therefore won't meet resolution requirements
D. Yes, the number of runs planned by the team is sufficient for a full factorial design and will meet resolution requirements
Which statements accurately describe the characteristics of Latin square designs?
A. The design requires a relatively small number of runs, making it more efficient than other designs
B. The design provides many degrees of freedom for error in small squares
C. The design offers a way to control variation from two or more noise factors without combining their effects
D. The design can provide valuable information about the interactions between factors
E. The design stipulates that the number of rows, columns, and treatments must be the same
F. The design provides a better estimate of experimental error as square size decreases
A team testing how well brand new defibrillator batteries maintain their charge in cold, dry climates was concerned when the measurements obtained seemed to be contrary to preliminary studies. Then it was discovered that the lab used to conduct the test was too humid. The test was done again. This time the lab was sure to test when the environmental conditions in the lab accurately mimicked the climate being simulated. Unfortunately, they failed to replace the batteries.
Which types of error are introduced in this scenario?
B. Mother Nature
You are conducting a study on pain reliever dosage and pain levels in patients with chronic back strain. You take a sample of 20 patients and find a resulting p-value of 0.01.
What does this test result imply about statistical and practical significance?
A. Your results have a potential for increasing patient pain; if α is 0.001, your results are not statistically significant so you fail to reject the null hypothesis
B. Your sample size is appropriate as the practical significance of even a small difference is great
C. Your sample size is too small as the practical significance of even a small difference is great
D. Your results have a low risk for increasing patient pain; if α is 0.001, your results are statistically significant so you reject the null hypothesis
E. Your results and the practical significance of them must be considered before changing patient dosage
A retail bank wants to determine the joint probability for two key continuous process variables in auto loan application processing – the experience of the processing agent, and the loan amount. Both variables are continuous, and a correlation study reveals that they are poorly correlated. Which distribution is the best for this data?
A. Bivariate normal
Which statements correctly describe benchmarking?
A. Benchmarking is a structured process of adopting or adapting the best features of successful processes
B. Benchmarking is an easy way to gain competitive advantage
C. Benchmarking is strictly a form of competitive analysis
D. Benchmarking applies objective measurement and a scientific method of analysis to enhance value
E. Benchmarking enables teams to set realistic targets and find ways to achieve them
Identify the quality considerations and characteristics that are unique to service organizations.
A. Six Sigma is often used in service organizations to improve processes
B. Recovery from a service defect is difficult
C. Service defects are very costly
D. It's difficult to define discrete services, when customer satisfaction generally results from a bundle of services
E. Service organizations are suited to Lean improvements
F. Services are difficult to measure
You're working with a laptop producer to decrease the amount of defects on the manufacturing line.
Which statements correctly interpret the elements of the laptop manufacturing process study?
A. This is a one-tailed test to the left with a strong power of 0.9 and a 95% confidence interval
B. The chance of rejecting the null hypothesis when it's true is 5% and failing to reject the null hypothesis when it's false is 10%
C. This is a one-tailed test to the right with a weak power of 0.90 and a 90% confidence interval
D. The chance of rejecting the null hypothesis when it's true is 10% and failing to reject the null hypothesis when it's false is 5%
Which statements are true about setting and using target cost when designing for cost?
A. The target cost should be found by subtracting the target margin from the projected price
B. The target cost should be used to determine if the project is worth the investment
C. The target cost is used primarily to undercut the competition
D. The target cost should be used to guide the project design team
E. The target cost plus commission establishes the target price
F. As a rule of thumb, find the target margin by taking 5% of the gross profit margin and adding it to the gross profit margin
Three employees of an organization are stakeholders in a Six Sigma project. Ursula is a senior manager who selected the project and is responsible for supervising Andy. Andy provides coaching and support to Tim. Tim is involved with data collection on the project, and works on several other improvement projects.
Which statement most accurately describes each member's Six Sigma role?
A. Andy is a Master Black Belt, Ursula is a process owner, and Tim is a Black Belt
B. Ursula is a project champion, Andy is a Black Belt, and Tim is a Green Belt
C. Tim is a Green Belt, Ursula is a Master Black Belt, and Andy is a project champion
Frank, a team leader, and his team are having a good problem-solving meeting. They've had a very productive brainstorming session that has produced a detailed breakdown of the different aspects of the complex problem they're looking at. The next step is to determine if there are causal links between the components of the problem, and if so, to rank them in order of importance.
Which tool should Frank and his team use to accomplish this?
A. Activity network diagram
B. Tree diagram
C. Affinity diagram
D. Prioritization matrix
Identify statements that define nonparametric tests.
A. They make no assumptions about the data
B. They don't make assumptions about the normality of a population
C. They can be used as alternatives to parametric tests when the population violates the normality assumption
D. Specific nonparametric tests can be used to test specific population characteristics
E. They're used in conjunction with parametric tests when the population violates the normality assumption
You're working on an experiment to improve the packaging process at a chocolate factory. There are four factors identified with two levels each.
You need to conduct a screening test and have limitations of time and money. You expect that the higher-level interactions are unimportant and so do not aim at a very high resolution level.
Which design choice is the best for this scenario?
A. Full factorial
B. Fractional factorial
What is this project's ROI for the year, expressed as a percentage? Round your answer to one decimal place.
How do you set and use target cost when designing for cost?
A. Use the target cost to guide the project design team
B. Use the target cost to help prioritize customer requirements
C. Use the target cost to determine if the project is worth the investment
D. Find the target margin by taking 5% of the gross profit margin and adding it to the total gross profit margin
E. Double the target cost to determine the target price
F. Find the target cost by subtracting the target margin from the projected price
A team is working to improve consistency in the size of faucet holes in sinks. The two factors being testing are drill speed and production run. Each is tested at two levels. The specified hole diameter is 4.5 mm.
Review the matrix and calculate an estimate for the effect "drill speed." If the result is negative, you must precede the value with a "-" sign. Round your answer to two decimal places, if necessary.
Ben is a Six Sigma Black Belt leading a stakeholder analysis in a project that is designed to improve the order fulfillment process at his services company.
Identify the steps in the scenario.
A. He waits until a deployment strategy has been formulated before engaging with leadership
B. He identifies only stakeholders who are internal to the process
C. He creates and implements a plan to manage the stakeholders in the improvement project
D. He creates a stakeholder analysis table to identify stakeholders, their roles, influence, and action plan for the order fulfillment process
E. He conducts interviews with key stakeholders, including the sales manager, team members, and customers
Which statement best summarizes the benefit of a postmortem in a Six Sigma project?
A. To assist an organization with continuous improvement by serving as a guide for future Black Belts
B. As part of a Black Belt's toolkit, to assist in performing thorough risk analysis to avoid making mistakes
C. To enable organizations to improve by building on – rather than relearning – lessons from completed projects
D. To ensure that Black Belts have an opportunity to relearn important lessons on every new project
Specification limits and process spread help determine process capability.
In which two ways can you make use of these elements to measure process capability?
A. Compare the actual process spread with the allowable process spread
B. Ensure the process spread stays within the specification limits
C. Match the specification limits with the process limits
D. Calculate the specification limits using the process spread
What are goals of robust design?
A. To determine which factors can be controlled and which factors cannot be controlled
B. To use tools such as orthogonal arrays to determine the optimum combination of factors and parameter levels in a design
C. To determine the best cost and time options to produce the product or process within parameters
D. To use orthogonal arrays to confirm the performance of the product after launch
E. To determine parameters for manufacturing the product at the lowest possible cost
A quality improvement team wants to improve the strength of the plastic resin produced at its facility.
Which statements accurately describe the experiment?
A. The runs are randomized
B. There are two factors
C. The response is measured at 338.03 for the twelfth run conducted
D. There are four replicates
E. The response variable is material strength
Identify statements that describe how the balanced scorecard approach helps align projects with organizational goals.
A. It reduces the need for data analysis
B. It provides detailed performance data
C. It gives insight into how processes affect one another
D. It compares current performance with projected performance
E. It identifies areas where problems occur and offers solutions to them
The Six Sigma team at an electronics manufacturer has initiated a project to improve the assembly line process. Hazel, the Black Belt on the project, has identified an opportunity for improvement in how the company prepares orders for shipping.
Hazel's company sells radio transmitters to customers who build their own radios. Presently, the parts are picked and packed and then sent for inspection. The parts have to be unpacked in order to be inspected and then packed again. The Six Sigma team has identified this process as being wasteful and has developed a new process that it believes will reduce waste.
A pilot test has been designed to test the new process before it's implemented throughout the organization. A group of assembly line workers has been trained in the new process and will be testing it. The new process will combine the picking, packing, and inspecting of the parts required to build the radio transmitter into one step.
Hazel addresses the participants, advising them to go about their work as if the Six Sigma team wasn't there. One of the participants is quite frustrated and comments on how the procedure set out for inspecting the components is not synchronized with how the components need to be packed into the box. Hazel is interested to find out how this experienced worker would approach the task and encourages her to complete the tasks of packing and inspecting as it makes the most sense to her. Hazel watches carefully.
What should Hazel have done to improve the way in which the pilot test was conducted?
A. Hazel should have remained objective
B. Hazel should have explained how the proposed process was better
C. Hazel should have taken notes
D. Hazel should have asked the participant to stick to the process outlined in the test instructions
Which are key requirements of a DFX initiative?
A. Creative exploration of design approaches within design guidelines
B. Performance metrics for assessing the DFX tools in use
C. Understanding of the structure and use of the DFX tools and techniques employed
D. Access to data about the development process
E. Ability to manage multiple Design for X tools and techniques at the same time
F. Multifunctional teams with an enterprise perspective
G. Advanced skills for handling complex financial transactions
What are statements that accurately describe nonparametric tests?
A. They don't make assumptions about the normality of a population
B. They're used as alternatives to parametric tests when the population violates the normality assumption
C. They're used on data that has been transformed to create a normal distribution
D. Specific nonparametric tests are used to test specific population characteristics
E. They all require a large sample size
An important purpose of the design of experiments, or DOE, approach is achieving a target.
What are some of the other purposes of DOE?
A. Improving robustness
B. Identifying 20% of the inputs
C. Identifying key factors affecting an output
D. Choosing between alternatives
E. Running numerous experiments
F. Optimizing results
A sales company randomly selects 1,000 invoices. Any error means the invoice is defective. In 27 invoices, the customer name is wrong, and in 13, the product number is wrong. In 9 invoices, both events occurred. Based on this sample, what's the probability of a defective invoice?
A metal working manufacturer has been awarded a contract to provide the military with a specialized helicopter part. The company has a master part to use as the standard. The inside circumference of the master part is 103.500 cm. During a bias study, the part is measured using a device with a resolution of 0.025 cm. And the tolerance set for the process is +/- 0.25 cm, giving a tolerance range of 0.5 cm.
Calculate both bias and bias reported as a percent of tolerance. Which statement correctly reports and interprets the bias of this measurement system?
A. A positive bias of 0.005 cm indicates that the device is underestimating the true value of the part, and this bias expressed as a percentage of tolerance is 1%
B. A positive bias of 0.005 cm indicates that the device used to measure the part is overestimating measurements, and this bias is 1% of the tolerance
C. A positive bias of 0.05 cm indicates that the device is overestimating the true value of the part and bias expressed as a percentage of tolerance is 10%
D. A negative bias of 0.05 cm indicates that the device is underestimating the true value of the part and this bias is 10% of the tolerance
The functional limits of an electric mixer motor are plus or minus 10% of the response rpm. The adjustments made before a motor can leave the warehouse cost $4.00, and the cost associated with a defective motor after it has been sold is on average $100.
The economical safety factor equals the square root of the loss when exceeding the functional limit divided by the loss when exceeding the tolerance specs. What should the tolerance specifications be for a 200 rpm motor? Answers have been rounded to two decimal places.
A. 199.98 to 200.02 rpm
B. 195.00 to 205.00 rpm
C. 196.00 to 204.00 rpm
Management at an electronics company that specializes in portable music devices has just finished its forecasting activities. A group of employees with diverse experience and expertise has been assembled to perform scenario planning. Building on what was learned from forecasting, the team is able to establish a present starting point for the scenarios that will be developed to explain possible future outcomes.
The group is able to predict that demand will continue to grow. Next, the group considers uncertain but plausible external environmental variables, such as the company's technology becoming so regulated that the full scope application of the technology becomes restricted for the company. All the variables, predicted and possible, are grouped according to similarity.
Based on best practice, what activities should the team do to complete the scenario planning task?
A. Narrow the variables to the two most critical – that demand will continue to grow while full scope application becomes a risk
B. Collect statistical data on ownership and demand in order to compare the variables and establish priority
C. Develop scenarios to explain how the future might unfold for various combinations of the variables
D. Create a matrix to analyze the relationship between demand and the full scope application of the technology
E. Conduct a workshop with production managers to determine if they can still use the technology in its full scope
The Six Sigma Black Belt at a major airline is analyzing the passenger processing time at seven of the airline's economy class counters at an airport. She wants to know if the processing time is within control at all times on a given day. The staff at these counters have a similar level of expertise, use the same infrastructure and software, and handle passengers for the same flight at a time.
Which option describes the best choice for a rational subgroup?
A. Select 2 samples from each counter at the beginning of every second hour and chart them as 12 subgroups of 14 samples each
B. Select 10 samples randomly through the entire day from each counter and chart them as 7 subgroups of 10 samples each
C. Select 10 samples randomly from a pool of all customers serviced at the counters on a given day for 7 days, and chart them as 7 subgroups of 10 samples each
What are the characteristics of effective documentation?
A. Reflects common practices
B. Is current
C. Is accessible
D. Is colorful
E. Includes contingency instructions
F. Is simple, brief, and clear
Group challenges and interpersonal difficulties interrupt the positive flow of a meeting.
How should a team leader deal with groupthink or risky-shift forms of maladaptive behavior?
A. Introduce alternative methods of decision making and stimulate team members by encouraging free discussion about alternatives
B. Ask team members to consider if they'd make the same decision if their own money was involved
C. Encourage vocal members to expand fully on their ideas and proposals
D. Challenge the team to come up with alternative approaches and solutions
E. Allow a team's desire for results to drive them, focusing on developing one idea
A virtual team is finding it difficult to collaborate because members are reluctant to share work in progress for fear they'll be judged harshly. No one talks of "we" or "our team," and no one knows the limits of their responsibilities.
What are appropriate suggestions for dealing with these symptoms of team challenges?
A. Online team-building activities such as "face books" and member maps should be created
B. The individual-oriented members should be replaced with more team-oriented members
C. Members should meet physically whenever possible, and use social networking tools to share background information
D. A team agreement should lay out ground rules, procedures, and tasks
E. Because of time differences, videoconferencing should be used only when it can't be avoided
An electronics manufacturer produces several electronic components that are all quite similar but are produced on different production lines. Each production line has an assigned operator. These operators take measurements, using a common device, each morning as they start their shift and each afternoon as their shifts are ending. Typically, this data is used to identify process variation. But the company also uses it to check measurement correlation. Last month's data indicates a percent agreement of 88% for measurements taken in the morning shift.
What does this data say about correlation in the measurement system?
A. A percent agreement value of 88% indicates a high correlation, meaning that operators are using consistent measurement methods at the beginning and end of all shifts
B. A percent agreement value of 88% indicates that the measurement correlation is high, and components are consistently the correct size
C. A percent agreement value of 88% indicates that the measurement of all the data gatherers are highly correlated, when measuring similar artifacts using the same devices
D. A percent agreement value of 88% indicates a moderate correlation between the measurements of all operators, when measuring similar artifacts using the same device
Which four statements describe how leading and lagging indicators are connected to organizational goals and strategies?
A. Lagging indicators without leading indicators don't indicate how outcomes are achieved
B. A mix of leading and lagging indicators should be used for enhanced business performance overall
C. Lagging indicators are predictive in nature and difficult to quantify
D. A cause and effect chain exists between lead and lag indicators in tracking business goals
E. Leading indicators without lagging Indicators do not result in a measurable performance
F. Leading indicators can be used to show trends based on data collected over a specified period
The responsibilities for Lean Six Sigma Black Belt training are varied.
What are a Lean Six Sigma Black Belt's training responsibilities?
A. Develop programs to promote transfer of knowledge between experienced and new team members
B. Help develop a team's capabilities on a case-by-case basis using state-of-the-art learning and development strategies
C. Promote exchange of information in the internal and external Lean Six Sigma world
D. Create an internal social/learning network to foster knowledge-sharing
E. Ensure the team has resources and leadership approval for selecting and implementing improvement projects
F. Help identify critical competencies and efforts to fill gaps
Identify the characteristics of effective documentation.
A. Is highly detailed
B. Is written at a high level
C. Is accessible
D. Is simple, brief, and clear
E. Includes contingency instructions
F. Is current
What are the considerations associated with collecting customer data?
A. Internal customers can be just as valuable as external customers
B. There are three organizational levels you can obtain data from
C. Data collection methods focus primarily on internal customers
D. The process level includes customers who have major influence at their companies
E. You can use two main types of data sources to gather information
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