Six Sigma Green Belt
TestPrep Academy
Exam: SSGB
Question: 1 / 55
90:00
Which tool is used in a Six Sigma process improvement project to identify relevant elements such as process inputs and outputs before work begins?
A. Process FMEA
B. SIPOC diagram
C. Kanban
D. Visual factory
An operator being unable to work due to a broken machine is an example of which type of muda?
A. Processing
B. Transport
C. Waiting
D. Motion
Which of the diagrams in the following exhibit represents a control chart?
A. A
B. B
C. C
D. D
Review the chart type in the following exhibit. Which chart type is being presented?
A. Gantt chart
B. Flow chart
C. Pareto chart
D. Process map
A Six Sigma project has reduced the variability in a process. What should be done to facilitate further reductions in variability?
A. Hold a brainstorming session.
B. Perform a measurement system capability re-analysis.
C. Perform a failure modes and effects analysis.
D. Develop a control plan.
DFSS projects are appropriate for which type of situation?
A. Acquiring new customers
B. Modifying existing products
C. Creating new products
D. Changing existing procedures
When performing a one-way analysis of variance (ANOVA) test, how many different degrees of freedom must be calculated?
A. 3
B. 1
C. 4
D. 2
Review the Process Yield Data table, which shows the yields at each step of a six-step manufacturing process.
What is the total defects per unit (TDPU)?
A. 0.9214
B. 0.8411
C. 0.1730
D. 0.1479
Which tool can be used to break down a problem into manageable pieces?
A. Normal Distribution
B. Histogram
C. Control Chart
D. Cause-and-Effect Diagram
Which method for resolving conflict is the least assertive but the most cooperative?
A. Competing
B. Collaborating
C. Avoiding
D. Accommodating
Which statement is an example of a goal statement?
A. Company shipments are often delayed by 3 days due to a poor packing process
B. We will increase customer satisfaction by reducing product defects by 10%.
C. We experienced a 20% drop in sales due to defects in our products
D. Our products contain 10 defects on average
Which option represents the definition of a statistic?
A. A data value from a population that is in the form of a number, which can be used to make an inference about a sample
B. A random selection of sample items from a given population
C. A controlled selection of sample items from a given population
D. A data value from a sample that is in the form of a number, which can be used to make an inference about a population
Which option defines the central limit theorem's significance with respect to control charts?
A. A process where the data points are randomly situated around the average with a smaller number of data points approaching the upper and lower control limits.
B. Data can be validated within a certain range as the basis for drawing larger conclusions.
C. As a sample size increases, the distribution of averages calculated from the individual samples will approach a normal distribution.
D. A process where the data points are randomly situated around the standard deviation with a smaller number of data points approaching the upper and lower control limits.
Where in the house of quality would you find a list of customer needs and desires?
A. Left wall
B. Roof
C. Foundation
D. Right wall
During which phase of the risk management methodology are actions put in place to mitigate project risk?
A. Risk handling
B. Risk assessment
C. Risk planning
D. Risk analysis
Which of the following is based on the "zero-loss" concept?
A. TPM
B. KOV
C. DPMO
D. VOC
Given the following Data Set table, which measure of central tendency is equal to 4?
A. Mode
B. Range
C. Median
D. Mean
Which of the following statements is true concerning benchmarking?
A. Benchmarking is a structured method of adopting the best features of successful processes.
B. Benchmarking is subjective in nature.
C. Benchmarking provides a strictly competitive analysis.
D. Benchmarking is a relatively easy to implement and provides an early warning system for operational deficiencies.
A bag contains 20 blue poker chips, 35 green poker chips, and 24 red poker chips. What is the probability of pulling out a blue chip, followed by a green chip, followed by a red chip?
A. 5.9%
B. 3.5%
C. 3.4%
D. 2.1%
Which inference test would you use to test if the variances of two samples are equal?
A. Paired t test
B. 2 mean equal variance t test
C. F test
D. 2 mean unequal variance t test
A failure mode and effects analysis (FMEA) has identified four issues and their probability of occurrence, severity, and the effectiveness of control measures currently in place to catch the issue. These issues, and the appropriate weighted index values, are presented in the following FMEA Results table.
Which issue should be addressed first?
A. A
B. B
C. C
D. D
Which quality pioneer created statistical process control charts?
A. Kaoru Ishikawa
B. Walter A. Shewhart
C. Genichi Taguchi
D. Joseph M. Juran
Your company is building a balanced scorecard. The scope of the card has been defined. A facilitator has gathered information from senior management and an executive workshop has been conducted to draft the measures for the balanced scorecard. What is the next step in the development process?
A. The facilitator creates a draft of the balanced scorecard.
B. The balanced scorecard is periodically reviewed.
C. Another workshop is held to refine the balanced scorecard.
D. A task team develops an implementation plan.
Five objects are sampled from a production line and measured for length. The measurements appear in the following Product Samples table.
What is the standard deviation of these lengths?
A. 0.00077
B. 0.0277
C. 2.022
D. 2.030
Under which lean philosophy is throughput increased by removing bottlenecks in a process?
A. Kaizen
B. Theory of Constraints
C. Total productive maintenance
D. Poka-yoke
Your company manufactures notebooks for students. What is a true statement concerning the company's internal and external customers?
A. A line worker is an external customer
B. A high school student is an external customer
C. A line worker's family is an internal customer
D. The retailer that sells the notebooks is an internal customer
Which model describes the factors that make up value in the eyes of the customer?
A. CQFA
B. SIPOC
C. IDOV
D. DMADV
Which design methodology would you use when considering a Six Sigma improvement project for an existing process?
A. DFSS
B. DMAIC
C. DPMO
D. DMADV
Which statement describes TPM?
A. A proactive quality tool that helps you to identify, define, prioritize, and eliminate known or potential failures of the design, system, or manufacturing process
B. An approach that orders product, service, or process design to minimize the potential for flaws or errors that may be built into a design
C. A proactive approach with the goal of removing deficiencies from machines to minimize or eliminate defects and downtime
D. A high-level process map that depicts the suppliers, inputs, processes, outputs, and customers of a process
Given a standard deviation of 2 and a specification limit range from 70 to 130, what is the ratio of the precision distribution to the precision total?
A. -0.20
B. 0. 20
C. 5.00
D. -5.00
Using the Z test, how is a left one-tailed test denoted?
A. The sign for the alternate hypothesis is <.
B. The sign for the alternate hypothesis is !=.
C. The sign for the null hypothesis is <.
D. The sign for the null hypothesis is =.
Which step of a 5S program includes ensuring that all tools are present and put away in the proper location?
A. Seiton
B. Shitsuke
C. Seiso
D. Seiketso
Which formula would you use to calculate the value of sigma for use in calculating Ppk?
A. (USL - X-bar) / 3
B. Square root (Sum (X - X-bar)^2 / (n - 1))
C. (USL - LSL) / 6
D. R-bar / d2
In which measurement scale is the central location determined by the mode of the data?
A. Ratio
B. Interval
C. Ordinal
D. Nominal
What is an advantage to using focus groups to gather customer feedback?
A. Dialogue in a focus group is easy to analyze
B. Results from focus groups typically have high face validity
C. There is a large degree of control involved in a focus group
D. Anyone can be a good interviewer for a focus group
Which type of control chart is appropriate for attribute data?
A. Median chart
B. MX-bar - MR chart
C. np chart
D. X-bar - R chart
When an organization begins implementing Six Sigma practices, what is the typical sequence for the following three events?
A. Design for Six Sigma (DFSS)
B. Training and launch
C. Implementation
A. B, A, C
B. A, B, C
C. A, C, B
D. B, C, A
An activity that adds no value for the customer to a process or product describes which lean concept?
A. Level loading
B. Muda
C. Just-in-time
D. Perfection
You are constructing an X-bar control chart for a process that produces lengths of pipe. During sampling, you acquire the following data, as presented in the Control Chart Sample Data table.
What are the UCL and LCL for the X-bar control chart?
A. UCL = 1.336, LCL = 0.000
B. UCL = 13.410, LCL = 12.350
C. UCL = 13.410, LCL = 0.000
D. UCL = 12.350, LCL = 1.336
Where in the house of quality would you find a list of benchmarks or target values?
A. Foundation
B. Roof
C. Right wall
D. Left wall
Four police dogs are being evaluated for use on a drug detection team. To test the dogs, 20 packages of drugs are hidden throughout a lot of luggage. The results of the test appear in the Drug Finding Test Results table.
You need to determine whether there is a significant difference between the dogs' ability to find drugs based on this test. You decide to use the chi-squared test. Given a confidence interval of 95%, what is the critical value (X-squared)?
A. 7.81
B. 5.99
C. 0.1026
D. 0.352
Which statement correctly defines a difference between Kaizen and Kaizen blitz?
A. Kaizen is a project-based approach focused on continuous improvement using multiple lean tools whereas Kaizen blitz is a task-based approach focused on continuous improvement using a single lean tool.
B. Kaizen projects can last weeks or months whereas Kaizen blitz lasts days.
C. Kaizen is used to identify the constraints in the process whereas Kaizen blitz skips this task.
D. Typically, Kaizen follows six stages, whereas Kaizen blitz follows three stages.
Which data analysis tool would you use to prioritize the order in which problems should be addressed?
A. Control chart
B. Matrix diagram
C. Line graph
D. Pareto diagram
Which lean concept is also known as the heartbeat of the lean organization?
A. Single-piece flow
B. Takt time
C. Value stream
D. Single Minute Exchange of Dies
When the same functions performed by different machines produce different results, which type of variation can this be attributed to in a multi-vari chart?
A. Ordinal
B. Temporal
C. Positional
D. Cyclical
Which metric is an appropriate measure of a profit performance goal?
A. Percent defects
B. Return on investment
C. Customer retention
D. Courtesy rating
Which statement is true concerning short-term capability?
A. Using variable data, 25 groups of 50 samples each must be used to estimate process mean and variation.
B. Control limits are further apart for short-term process evaluation than long-term process evaluation.
C. Control limits are closer together for short-term process evaluation than long-term process evaluation.
D. Using attribute data, 25 to 30 groups of 5 samples each must be used to estimate process mean and variation.
Which of the following is an element of the visual factory?
A. 5S
B. Takt time
C. Poka-yoke
D. SMART goals
Which project documentation tool graphically displays the start date, end date, and duration of project activities?
A. PERT chart
B. Pareto diagram
C. Gantt chart
D. Work breakdown structure
What is known as "a distribution based on counted data"?
A. Decision Distribution
B. Discrete Distribution
C. Continuous Distribution
D. Normal Distribution
Which test examines the variance of multiple sample means?
A. Student's t Test
B. F Distribution
C. MUDA
D. ANOVA
When evaluating the cost of poor quality (COPQ), what is an example of an internal failure cost?
A. Restocking costs
B. Equipment calibration
C. Excess inventory
D. Procedure reviews
In business process management (BPM), how does a project management approach help to improve quality?
A. Processes no longer flow through multiple vertical functions of the company.
B. Products no longer pass through multiple horizontal business levels of the company.
C. Each stage of the overall process is managed separately.
D. One person is responsible for the product through all stages of production.
What is known as "the team stage where the team members start working effectively as a group to complete tasks"?
A. Performing
B. Storming
C. Forming
D. Norming
Which tool is used as a form of quality control and is deployed during process baseline estimation to monitor the variables and parameters occurring within a particular process?
A. Flow charts
B. Histograms
C. Process maps
D. SPC charts
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