Six Sigma Green Belt
TestPrep Academy
Exam: SSGB
Question: 1 / 55
90:00
Which data analysis tool would you use to prioritize the order in which problems should be addressed?
A. Control chart
B. Matrix diagram
C. Line graph
D. Pareto diagram
You are part of a Six Sigma team. You create a scatter diagram of the amount of snowfall against the number of skis sold. A correlation coefficient of 0.9 is calculated. What can be inferred by this result?
A. An increase in the amount of snowfall causes an increase in the number of skis sold.
B. When the amount of snowfall increases, the number of skis sold decreases
C. An increase in the amount of snowfall causes a reduction in the number of skis sold.
D. When the amount of snowfall increases, the number of skis sold increases.
After the customers and their needs are identified, what is the next step in collecting Voice of the Customer (VOC) data?
A. Collect and analyze data
B. Determine critical to quality characteristics
C. Refine customer needs
D. Create specifications
What is the probability of rolling either 1, 3, or 6 on a standard single die?
A. 33.3%
B. 50%
C. 0%
D. 100%
For which type of information would informal communication, such as rumors, be an appropriate delivery mechanism?
A. News of an employee's willing retirement
B. An employee's second reprimand for an offense
C. Six Sigma being adopted as a strategic initiative
D. A business agreement with another company
During which step of the Identify, Design, Optimize, and Validate (IDOV) design methodology would a Quality Function Deployment (QFD) be created?
A. Design
B. Optimize
C. Identify
D. Validate
Which statement describes TPM?
A. A proactive quality tool that helps you to identify, define, prioritize, and eliminate known or potential failures of the design, system, or manufacturing process
B. An approach that orders product, service, or process design to minimize the potential for flaws or errors that may be built into a design
C. A proactive approach with the goal of removing deficiencies from machines to minimize or eliminate defects and downtime
D. A high-level process map that depicts the suppliers, inputs, processes, outputs, and customers of a process
A Six Sigma improvement project has reduced the risk associated with a critical portion of a production process. The project team must now focus on the next highest priority risk in the process. How can the next highest priority risk be found?
A. Hold a brainstorming session.
B. Develop a control plan.
C. Perform a measurement system capability re-analysis.
D. Perform a failure modes and effects analysis.
Ultimately, who defines a product's value?
A. Managers
B. Customers
C. Engineers
D. Salespeople
Using the critical path method (CPM), how can you determine if an activity is on the critical path?
A. The activity's latest time of completion is larger than its earliest time of completion
B. The activity's slack time is more than the time required to complete the activity
C. The activity's earliest and latest times of completion are the same
D. The activity's slack time is less than the time required to complete the activity
The Theory of Constraints (TOC) uses which three basic measures to evaluate systems?
A. Throughput, inventory, and operational expenses
B. Machine efficiency, equipment utilization, and downtime
C. Throughput, inventory, and downtime
D. Machine efficiency, equipment utilization, and operational expenses
You have created a Supplier, Input, Process, Output, Customer (SIPOC) diagram for your business system. You notice that the output of your process has changed but there has been no change in the suppliers, inputs, or the process. What information can be derived from this scenario?
A. Changes in output are not controlled by the suppliers, inputs, or the process.
B. The suppliers, inputs, and the process are unstable.
C. The SIPOC diagram is not complete.
D. Changes in output are not related to changes in suppliers, inputs, or the process.
When conducting a brainstorming session, one of the participants is continually cutting into and taking over other team members' conversations. What approach is used to fix this particular issue?
A. Reinforce the need to review the data
B. Encourage the team member dominating the conversation to begin active listening
C. Encourage everyone to participate equally.
D. Reinforce the dominating team member's point of view
Which hypothesis test can be used to detect a difference in three or more population means?
A. Paired t test
B. ANOVA
C. F test
D. Z test
Which of the following is based on the "zero-loss" concept?
A. TPM
B. KOV
C. DPMO
D. VOC
What consideration must be made regarding effective process performance metrics?
A. Metrics should focus only on past performance data.
B. Metrics should not focus on a single individual measure.
C. To be effective, metrics should not be changed.
D. Individuals should focus on a large number of metrics.
Which action is taken in the Control step of the Define, Measure, Analyze, Improve, Control (DMAIC) process?
A. An ongoing monitoring plan is developed.
B. Customers and their requirements and expectations are outlined.
C. Root causes of defects and opportunities for improvement are found.
D. Data is collected to determine the current status of the process.
What does the design matrix typically include for a design of experiment (DOE)?
A. Selection bias
B. Confidence interval
C. Alpha and beta risks
D. High and low levels
Which tool classifies customer requirements as dissatisfiers, satisfiers, and delighters?
A. Critical to quality tree
B. Affinity diagram
C. Kano analysis
D. Quality function deployment
Which test examines the variance of multiple sample means?
A. Student's t Test
B. F Distribution
C. MUDA
D. ANOVA
Which hazard severity classification from MIL-STD-1629 describes a failure that may cause death?
A. IV
B. I
C. II
D. III
Under which line item in a control plan would you find information on how measurements are made?
A. Gage capability
B. Gage technique
C. Specifications
D. Control method
Four police dogs are being evaluated for use on a drug detection team. To test the dogs, 20 packages of drugs are hidden throughout a lot of luggage. The results of the test appear in the Drug Finding Test Results table.
You need to determine whether there is a significant difference between the dogs' ability to find drugs based on this test. You decide to use the chi-squared test. Given a confidence interval of 95%, what is the critical value (X-squared)?
A. 7.81
B. 5.99
C. 0.1026
D. 0.352
Which option defines the central limit theorem's significance with respect to control charts?
A. A process where the data points are randomly situated around the average with a smaller number of data points approaching the upper and lower control limits.
B. Data can be validated within a certain range as the basis for drawing larger conclusions.
C. As a sample size increases, the distribution of averages calculated from the individual samples will approach a normal distribution.
D. A process where the data points are randomly situated around the standard deviation with a smaller number of data points approaching the upper and lower control limits.
Data about the current process is collected in which step of the Define, Measure, Analyze, Improve, Control (DMAIC) process?
A. Control
B. Analyze
C. Define
D. Measure
A process is examined and four different types of errors are observed. These errors are classified such that a class I error is more critical than a class IV error. The errors and the number of times they were observed are presented in the following Error Classes - Observed Errors table.
Which measurement scale was used in this scenario?
A. Interval
B. Ordinal
C. Ratio
D. Nominal
Which tool can be used to break down a problem into manageable pieces?
A. Normal Distribution
B. Histogram
C. Control Chart
D. Cause-and-Effect Diagram
What are process level metrics?
A. Measures that relate the cost and time required to manufacture products
B. Metrics that are indicative of the customer's exposure to variation over the long term
C. Executive level measurements of operations and financial results
D. Measurements made by workers and machinery to ensure normal operation
When performing a one-way ANOVA, how is the treatment sum of squares calculated?
A. By finding the sum of the squared deviations of each observation within a treatment from the treatment average
B. By finding the sum of the squared deviations of each treatment average from the grand average
C. By finding the difference between the crude sum of squares and the correction factor
D. By finding the difference between the total degrees of freedom and the treatment degrees of freedom
Under which lean philosophy is throughput increased by removing bottlenecks in a process?
A. Kaizen
B. Theory of Constraints
C. Total productive maintenance
D. Poka-yoke
Refer to the exhibit.
This chart was created as part of performing statistical process control (SPC). Which type of variation is identified?
A. Non-controllable
B. Common cause
C. Special cause
D. Random
A comparison of engineering specifications to chance causes of variations is done using which Six Sigma tool?
A. Process capability study
B. Pareto analysis
C. Analysis of variance
D. Design of experiments
Which of the following is used by a process owner to help track the performance of KIVs and KOVs?
A. Gantt chart
B. HOQ matrix
C. Control plan
D. Service FMEA
Review the Defect Data table for 100 units. This table contains six lots of items from a production run of 100 items and the number of defects found in each lot.
Given that there are eight opportunities for defects in the process, what is the defects per million opportunities (DPMO) of this process?
A. 0.10250
B. 68,750
C. 0.06875
D. 102,500
In creating a customer satisfaction survey, you want to measure the strength of the respondent's opinion while limiting the number of answer choices available to them. Which question format would be most appropriate?
A. Open-ended
B. Fill-in-the-blank
C. Likert scale
D. Yes/No
A furniture store receives mattresses that are defective but considered good. What is the probability of making this type of error called?
A. Alpha
B. Ordinal
C. Beta
D. Nominal
Which step of a 5S program includes ensuring that all tools are present and put away in the proper location?
A. Seiton
B. Shitsuke
C. Seiso
D. Seiketso
Which option best describes an analytical study?
A. An observation is made about the location, spread, and shape of data distribution around a central tendency.
B. Descriptive statistics are used to describe a current process.
C. The nature of what is occurring in a given process is described.
D. A sample is used to make judgments about a population.
In statistics, which term refers to "probably true" or "not due to chance" when it comes to research findings?
A. Importance
B. Significant
C. Usefulness
D. Random
A study is being performed on the effects of video games on boys and girls. The x-axis on the chart represents time and the y-axis represents hyperactivity. Points are plotted along a line for boys and a separate line is plotted for girls. Which data plot in the following exhibit represents no interaction?
A. A
B. B
C. C
D. D
Which option represents the main characteristic indicating a significant interaction on an interaction plot?
A. Steep lines
B. Non-parallel lines
C. Parallel lines
D. Lines consistently far apart
When examining a process, which technique is used to minimize variation among similar items?
A. Activity network diagram
B. Rational subgrouping
C. Confidence interval
D. Affinity diagram
What is known as "the team stage where the team members start working effectively as a group to complete tasks"?
A. Performing
B. Storming
C. Forming
D. Norming
Your company is building a balanced scorecard. The scope of the card has been defined. A facilitator has gathered information from senior management and an executive workshop has been conducted to draft the measures for the balanced scorecard. What is the next step in the development process?
A. The facilitator creates a draft of the balanced scorecard.
B. The balanced scorecard is periodically reviewed.
C. Another workshop is held to refine the balanced scorecard.
D. A task team develops an implementation plan.
Which tool can be used to resolve upstream delays that cascade through a system?
A. Prioritization matrices
B. Continuous flow manufacturing
C. Statistical process control
D. Visual factory
Which statement is an example of a goal statement?
A. Company shipments are often delayed by 3 days due to a poor packing process
B. We will increase customer satisfaction by reducing product defects by 10%.
C. We experienced a 20% drop in sales due to defects in our products
D. Our products contain 10 defects on average
A company wishes to reduce muda in their manufacturing process by achieving single-piece-flow. How should their cycle time be modified?
A. The cycle time of all operations in a complete process should be equal to the takt time.
B. The cycle time of each operation in a complete process should be equal to the takt time.
C. The cycle time of each operation in a complete process should be greater than the takt time.
D. The cycle time of all operations in a complete process should be greater than the takt time.
Refer to the exhibit. Which step is identified with an X?
A. Analyze
B. Identify
C. Communicate
D. Track
Which tool is used in a Six Sigma process improvement project to identify relevant elements such as process inputs and outputs before work begins?
A. Process FMEA
B. SIPOC diagram
C. Kanban
D. Visual factory
What is an advantage of manual project management methods versus automatic project management methods?
A. Automatic project management methods are not easily transportable
B. Manual project management methods make displaying large projects easier
C. Manual project management methods are easy to learn
D. Automatic project management methods do not support changes in reporting formats
Review the Process Yield Data table, which shows the yields at each step of a six-step manufacturing process.
What is the total defects per unit (TDPU)?
A. 0.9214
B. 0.8411
C. 0.1730
D. 0.1479
A regression analysis has been performed on the study for Customer Complaints versus Time for Training. The p-value is calculated to be 0.04. What does this indicate about the Time for Training?
A. It is a statistically significant factor contributing to the customer complaints.
B. It is not a significant statistical factor contributing to customer complaints.
C. It is a highly significant statistical factor contributing to customer complaints.
D. It is a practically significant factor contributing to the customer complaints.
A plan to improve quality is carried out during which step of the Plan-Do-Check-Act (PDCA) cycle?
A. Check
B. Act
C. Do
D. Plan
DFSS projects are appropriate for which type of situation?
A. Acquiring new customers
B. Modifying existing products
C. Creating new products
D. Changing existing procedures
What are the five steps in Six Sigma's DMAIC process?
A. Design, Measure, Automate, Improve, Control
B. Define, Measure, Analyze, Improve, Control
C. Define, Measure, Analyze, Improve, Correct
D. Define, Monitor, Analyze, Improve, Control
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