Six Sigma Green Belt
TestPrep Academy
Exam: SSGB
Question: 1 / 55
90:00
Which graphical method for displaying data is also known as a correlation chart?
A. Stem and leaf plot
B. Box-and-whisker plot
C. Scatter diagram
D. Pareto diagram
During which phase of the risk management methodology are actions put in place to mitigate project risk?
A. Risk handling
B. Risk assessment
C. Risk planning
D. Risk analysis
The temperature fluctuates in the environment where your production process creates widgets. The temperature is cool in the morning hours of the day and slowly shifts to hot during the afternoon hours. The process is somewhat sensitive to temperature. How would you expect this to present itself on an average control chart for your process?
A. Lack of variability
B. Recurring cycles
C. Jumps in process level
D. Points near or outside the control limits
When conducting a brainstorming session, one of the participants is continually cutting into and taking over other team members' conversations. What approach is used to fix this particular issue?
A. Reinforce the need to review the data
B. Encourage the team member dominating the conversation to begin active listening
C. Encourage everyone to participate equally.
D. Reinforce the dominating team member's point of view
Which action is taken in the Control step of the Define, Measure, Analyze, Improve, Control (DMAIC) process?
A. An ongoing monitoring plan is developed.
B. Customers and their requirements and expectations are outlined.
C. Root causes of defects and opportunities for improvement are found.
D. Data is collected to determine the current status of the process.
During which project closure step is a formal project review, or critique, conducted?
A. Postmortem analysis
B. Final report
C. Document archiving
D. Risk analysis
Which type of control chart is appropriate for attribute data?
A. Median chart
B. MX-bar - MR chart
C. np chart
D. X-bar - R chart
Ultimately, who defines a product's value?
A. Managers
B. Customers
C. Engineers
D. Salespeople
Four police dogs are being evaluated for use on a drug detection team. To test the dogs, 20 packages of drugs are hidden throughout a lot of luggage. The results of the test appear in the Drug Finding Test Results table.
You need to determine whether there is a significant difference between the dogs' ability to find drugs based on this test. You decide to use the chi-squared test. Given a confidence interval of 95%, what is the critical value (X-squared)?
A. 7.81
B. 5.99
C. 0.1026
D. 0.352
Which hazard severity classification from MIL-STD-1629 describes a failure that may cause death?
A. IV
B. I
C. II
D. III
Which process methodology should be used when statistical techniques such as regression analysis, design of experiments, and hypothesis testing are employed?
A. PDCA
B. DMAIC
C. Classical approach
D. PDSA
An operator being unable to work due to a broken machine is an example of which type of muda?
A. Processing
B. Transport
C. Waiting
D. Motion
Which project methodology is also known as the Deming-Shewhart cycle?
A. DMADV
B. PDSA
C. SEA
D. DMAIC
Which option represents the differences between observed values and the corresponding values predicted by your equation?
A. Residuals
B. Precision
C. Qualitative
D. Sensitivity
Refer to the exhibit.
This chart was created as part of performing statistical process control (SPC). Which type of variation is identified?
A. Non-controllable
B. Common cause
C. Special cause
D. Random
Your company manufactures notebooks for students. What is a true statement concerning the company's internal and external customers?
A. A line worker is an external customer
B. A high school student is an external customer
C. A line worker's family is an internal customer
D. The retailer that sells the notebooks is an internal customer
A sample of 20 plastic bags is randomly taken from a continuous process where the population is 1000 plastic bags. Past studies have demonstrated that 15% of the bags contain defects. Which option represents the probability of finding two defective bags?
A. 77.06%
B. 85.00%
C. 22.94%
D. 15.00%
Which Six Sigma concept involves creating value for stakeholders by understanding, controlling, and improving overall business processes?
A. PDCA
B. QFD
C. FMEA
D. BPM
Review the chart type in the following exhibit. Which chart type is being presented?
A. Gantt chart
B. Flow chart
C. Pareto chart
D. Process map
The idea that complex problems often have simple solutions describes the foundation of which technique used in the Theory of Constraints (TOC) environment?
A. Effect-cause-effect
B. Evaporating clouds
C. Prerequisite trees
D. Kaizen blitz
What is the probability of rolling either 1, 3, or 6 on a standard single die?
A. 33.3%
B. 50%
C. 0%
D. 100%
What is known as "all activities involved in bringing a product from the raw material state to a finished product"?
A. Pull value
B. Value stream
C. Perfection
D. Value flow
Review the Capability Index Failure Rates table for a list of the parts per million of nonconformance for various Cp values.
A process has a capability index rating (Cp) of 1.30. What percentage of product from this process is expected to be nonconforming?
A. 0.0063%
B. 0.27%
C. 0.0096%
D. 4.55%
Which option only appears in a project's milestone report?
A. The project's budget
B. The project's roadblocks
C. The project's status
D. The project's objectives
Which quality pioneer created the fishbone diagram?
A. Armand V. Feigenbaum
B. Philip B. Crosby
C. W. Edward Deming
D. Kaoru Ishikawa
Which tool classifies customer requirements as dissatisfiers, satisfiers, and delighters?
A. Critical to quality tree
B. Affinity diagram
C. Kano analysis
D. Quality function deployment
A Six Sigma improvement project has reduced the risk associated with a critical portion of a production process. The project team must now focus on the next highest priority risk in the process. How can the next highest priority risk be found?
A. Hold a brainstorming session.
B. Develop a control plan.
C. Perform a measurement system capability re-analysis.
D. Perform a failure modes and effects analysis.
Which of the following is used by a process owner to help track the performance of KIVs and KOVs?
A. Gantt chart
B. HOQ matrix
C. Control plan
D. Service FMEA
Which tool can be used to resolve upstream delays that cascade through a system?
A. Prioritization matrices
B. Continuous flow manufacturing
C. Statistical process control
D. Visual factory
A plan to improve quality is carried out during which step of the Plan-Do-Check-Act (PDCA) cycle?
A. Check
B. Act
C. Do
D. Plan
How are degrees of freedom determined in a 2 mean equal variance t test?
A. The ratio between the squares of two samples' standard deviations
B. The total number of measurements minus two
C. The total number of measurements minus one
D. The Welch-Satterthwaite equation
Using the student t test, how do you determine if the test is a two-tailed test?
A. The sign for the null hypothesis is <.
B. The sign for the alternate hypothesis is !=.
C. The sign for the alternate hypothesis is <.
D. The sign for the null hypothesis is =.
Review the Defect Data table for 100 units. This table contains six lots of items from a production run of 100 items and the number of defects found in each lot.
Given that there are eight opportunities for defects in the process, what is the defects per million opportunities (DPMO) of this process?
A. 0.10250
B. 68,750
C. 0.06875
D. 102,500
What is the mechanism by which the capability of a process is identified?
A. Performing rational sampling
B. Creating flow charts
C. Creating rational subgroups
D. Performing process mapping
What is a work break structure (WBS)?
A. A cumulative calculation of yield over multiple process steps
B. A secondary metric derived from a primary metric
C. A detailed listing of activities required to complete a project
D. A measurement of a system used to determine the success of a project
Which model describes the factors that make up value in the eyes of the customer?
A. CQFA
B. SIPOC
C. IDOV
D. DMADV
In business process management (BPM), how does a project management approach help to improve quality?
A. Processes no longer flow through multiple vertical functions of the company.
B. Products no longer pass through multiple horizontal business levels of the company.
C. Each stage of the overall process is managed separately.
D. One person is responsible for the product through all stages of production.
What does the angle of the slope indicate in a plot graph for an input factor?
A. Main effect
B. Interaction of factors
C. Measurement error
D. High or low levels
For which type of information would informal communication, such as rumors, be an appropriate delivery mechanism?
A. News of an employee's willing retirement
B. An employee's second reprimand for an offense
C. Six Sigma being adopted as a strategic initiative
D. A business agreement with another company
Review the Process Yield Data table, which shows the yields at each step of a six-step manufacturing process.
What is the total defects per unit (TDPU)?
A. 0.9214
B. 0.8411
C. 0.1730
D. 0.1479
Refer to the exhibit. Which step is identified with an X?
A. Analyze
B. Identify
C. Communicate
D. Track
An experiment is designed to test the effect of weight on the elasticity of a certain material. In the experiment, weights of various sizes were used. They include 2 grams, 6 grams, 14 grams, and 20 grams. What do these various sizes represent?
A. Factors
B. Levels
C. Main Effect
D. Residuals
You are constructing an X-bar control chart for a process that produces lengths of pipe. During sampling, you acquire the following data, as presented in the Control Chart Sample Data table.
What are the UCL and LCL for the X-bar control chart?
A. UCL = 1.336, LCL = 0.000
B. UCL = 13.410, LCL = 12.350
C. UCL = 13.410, LCL = 0.000
D. UCL = 12.350, LCL = 1.336
Which is the best description of mutually exclusive events?
A. All sample points not contained in event A
B. All sample points contained in event A
C. Events A and B cannot occur at the same time
D. Events A and B both occur at the same time
What are the five steps in Six Sigma's DMAIC process?
A. Design, Measure, Automate, Improve, Control
B. Define, Measure, Analyze, Improve, Control
C. Define, Measure, Analyze, Improve, Correct
D. Define, Monitor, Analyze, Improve, Control
Which option represents the main characteristic indicating a significant interaction on an interaction plot?
A. Steep lines
B. Non-parallel lines
C. Parallel lines
D. Lines consistently far apart
Which inference test would you use to test if the variances of two samples are equal?
A. Paired t test
B. 2 mean equal variance t test
C. F test
D. 2 mean unequal variance t test
Which statement describes TPM?
A. A proactive quality tool that helps you to identify, define, prioritize, and eliminate known or potential failures of the design, system, or manufacturing process
B. An approach that orders product, service, or process design to minimize the potential for flaws or errors that may be built into a design
C. A proactive approach with the goal of removing deficiencies from machines to minimize or eliminate defects and downtime
D. A high-level process map that depicts the suppliers, inputs, processes, outputs, and customers of a process
Each member of a team silently selects three problems from a pre-generated list of nine issues. The most often selected issues become the focus of an improvement project. Which team tool was used in this scenario?
A. Groupthink
B. Brainstorming
C. Nominal group technique
D. Multivoting
Which quality pioneer created statistical process control charts?
A. Kaoru Ishikawa
B. Walter A. Shewhart
C. Genichi Taguchi
D. Joseph M. Juran
Your company is building a balanced scorecard. The scope of the card has been defined. A facilitator has gathered information from senior management and an executive workshop has been conducted to draft the measures for the balanced scorecard. What is the next step in the development process?
A. The facilitator creates a draft of the balanced scorecard.
B. The balanced scorecard is periodically reviewed.
C. Another workshop is held to refine the balanced scorecard.
D. A task team develops an implementation plan.
Which type of team is best suited for handling issues related to an organization's policies, practices, and operations?
A. Six Sigma teams
B. Quality teams
C. Project Teams
D. Cross functional teams
When an organization begins implementing Six Sigma practices, what is the typical sequence for the following three events?
A. Design for Six Sigma (DFSS)
B. Training and launch
C. Implementation
A. B, A, C
B. A, B, C
C. A, C, B
D. B, C, A
You are a Six Sigma green belt. You are performing a study for your company's customer service department on the relationship between the number of days employees are trained and the customer wait time. Which correlation coefficient is depicted in the scatter diagram presented in the following exhibit?
B. -1.0
C. 2.0
D. 1.0
Which step of a 5S program includes ensuring that all tools are present and put away in the proper location?
A. Seiton
B. Shitsuke
C. Seiso
D. Seiketso
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